Effective Date: 1st December 2024
Welcome to Playzo! These Terms and Conditions ("Terms") govern your access and use of the Playzo platform, website, and services. By using Playzo, you agree to these Terms. If you do not agree, please refrain from using our services.
1. Definitions
"Playzo," "We," "Us," "Our" refers to HSR ENERGY PRIVATE LIMITED, the company operating the Playzo platform.
"User," "You," "Client" refers to any individual or entity using Playzo's platform or services.
"Brand" refers to companies or individuals using Playzo to create games and interactive experiences.
"End User" refers to users who participate in games created by Brands using Playzo.
"Services" refer to all features provided by the Playzo platform, including game creation, analytics, and engagement tools.
2. Eligibility
You must be 18 years or older to use Playzo.
If you are using Playzo on behalf of a business, you confirm that you have the authority to bind the business to these Terms.
You are responsible for ensuring that your use of Playzo complies with all applicable laws and regulations.
3. Account Registration & Security
To access certain features, you may be required to create an account and provide accurate, up-to-date information.
You are responsible for maintaining the security of your account, including safeguarding login credentials.
You agree to notify Playzo immediately of any unauthorized access or security breaches related to your account.
4. Services & Features
Playzo allows brands to:
✅ Create interactive games & engagement tools for marketing.
✅ Embed or share games across multiple channels (website, social media, emails, etc.).
✅ Capture and analyze user engagement data.
✅ Offer rewards and incentives within games (subject to brand policies).
Playzo does not guarantee specific engagement results, user participation levels, or revenue increases.
5. Pricing & Payments
Playzo offers both free trials, pilot programs, and paid plans. Pricing details are specified in separate agreements or on the Playzo website.
Payments must be made in advance unless otherwise agreed upon.
Failure to make payments on time may result in suspension or termination of services.
Refund Policy: Payments are non-refundable, except where required by law or explicitly stated in a separate agreement.
6. User Responsibilities
By using Playzo, you agree that:
✅ You will not use Playzo to create, distribute, or promote illegal, harmful, or misleading content.
✅ You will not violate any applicable laws, including GDPR, CCPA, or other data protection regulations.
✅ You will not use Playzo for spam, fraud, or unauthorized marketing activities.
✅ You are responsible for content created using Playzo, including any intellectual property rights related to your brand assets.
✅ If you collect personal data from users through Playzo, you must comply with all applicable privacy laws and display a Privacy Policy.
Failure to comply may result in account suspension or termination.
7. Data Privacy & Security
Playzo processes user data in compliance with GDPR and other applicable laws.
Data collected by Playzo on behalf of brands is owned by the respective brand (Data Controller), while Playzo acts as a Data Processor.
End users’ personal data is never sold or shared with third parties without explicit consent.
Brands must ensure they have proper user consent for any data collected through Playzo games.
Playzo implements encryption, access controls, and AWS security protocols to protect data.
📌 For more details, you can request our Data Processing Agreement (DPA) by emailing [email protected].
8. Data Transfers & SCC Compliance
Playzo stores data on AWS India (Bengaluru, ap-south-1).
If personal data from the EU/EEA is transferred to India, Playzo relies on Standard Contractual Clauses (SCCs) as required under GDPR.
Additional safeguards include data encryption, access controls, and regular security audits.
9. User Rights & Data Deletion
Users have the right to:
✅ Access their personal data collected by Playzo.
✅ Request rectification of inaccurate or incomplete data.
✅ Request deletion ("Right to be Forgotten") of their data.
✅ Restrict processing of their data in certain cases.
✅ Object to the use of their data for marketing or analytics.
📌 Users can exercise these rights in two ways:
Using the "Account" tab in Playzo to request data access, deletion, or corrections.
By emailing [email protected] with the subject line "GDPR Data Request."
We will respond to requests within 30 days, as required by GDPR.
10. Data Breach Notification
If a data breach occurs that may affect your rights, Playzo will:
Assess the risk level of the breach.
Notify affected users within 72 hours, as required under GDPR Article 33.
Provide details on the incident and steps taken to mitigate it.
11. Intellectual Property
11.1 Ownership of Platform & Content
Playzo owns all rights to the platform, software, templates, and related technologies.
Brands own their respective content, trademarks, and assets uploaded to Playzo.
11.2 Limited License
By using Playzo, you grant us a limited, non-exclusive license to display and process your content for platform functionality.
You may not copy, modify, or reverse-engineer Playzo's software without permission.
12. Termination & Account Suspension
Playzo may suspend or terminate your access if:
You violate these Terms or any applicable laws.
You fail to make payments for paid services.
You engage in activities that harm Playzo’s reputation or services.
If your account is terminated, Playzo is not responsible for any loss of data or content.
13. Governing Law & Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of India.
Any disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Bengaluru, India.
The Parties shall first attempt to resolve disputes through good-faith negotiations. If unresolved, the dispute shall be referred to arbitration in Bengaluru, India, with the decision being final and binding.
14. Amendments & Updates
Playzo reserves the right to update these Terms at any time.
Significant changes will be notified via email or platform alerts.
Continued use of Playzo after changes means you accept the updated Terms.
15. Contact Information
For any legal or support inquiries, contact us:
📧 Email: [email protected]
🏢 Office Address: Villa 145, RBD Stillwaters, Silver County Rd, Haralur, Bengaluru, Karnataka 560102, India